ManageFirst Certifications
ManageFirst is a competency-based, management development program brought to you by the most trusted organization in the industry — the National Restaurant Association (NRA) — and Pearson. Through a rigorous 18-month Job Task Analysis by more than 400 academics, operators, hiring managers, and executives, this unique program focuses on the key competencies critical for success in the industry defined by today's professionals while incorporating common course objectives across the 10 topic areas. In addition to the JTA process, extensive market and product research was performed to ensure that the program be designed to meet the needs of the academic community.
ManageFirst Professional Credential
The MFP credential recognizes students as having the academic and practical knowledge they need to succeed in the restaurant, foodservice, and hospitality industry.
ServSafe Certification
Expires November 15, 2023
The ServSafe Certification ensures students are knowledgeable about the following topics: Providing Safe Food, Forms of Contamination, Safe Food Handling, Flow of Food in an Organization, Food Safety Management Systems, Safe Facilities and Pest Management, and Cleaning and Sanitizing.
Hospitality and Restaurant Management 2.0
The Hospitality and Restaurant Management Certification ensures students are knowledgeable about the following topics: Dynamics of Leadership, Leaders Facilitate the Planning Process, Leaders are Effective Communicators, Leaders Facilitate Employee Performance, Leaders Facilitate Teamwork, Leaders Manage Employee Work Schedules, Leaders Manage Daily Operations, Leaders Manage Meetings, Leaders Manage Compensation Programs, and Employee Retention and Terminations.
Customer Service 2.0
The Customer Service Certification ensures students are knowledgeable about the following topics:Â The Importance of Customer Service, Customer-Centric Service, Designing and Implementing an Effective Customer Service Program, The Professional Server, Greeting and Seating Customers, Dining Room Service, Guest Payment, and Service Recovery.
Hospitality Human Resources Management & Supervision 2.0
The Hospitality Human Resources Management & Supervision Certification ensures students are knowledgeable about the following topics: Food Service Operations are Labor-intensive, Recruiting the Best Employees, Employee Orientation and Training, Foundations of Effective Employee Performance, Facilitating Employees’ Work Performance, Meeting Workshift Standards, Employee Professional Development Programs, Ensuring a Lawful Workplace, Employee Compensation and Benefits, and Managing a Safe And Healthy Workplace.
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Controlling Foodservice Costs 2.0
The Controlling Foodservice Costs Certification ensures students are knowledgeable about the following topics: Food Service Operations are Labor-intensive, Recruiting the Best Employees, Employee Orientation and Training, Foundations of Effective Employee Performance, Facilitating Employees’ Work Performance, Meeting Workshift Standards, Employee Professional Development Programs, Ensuring a Lawful Workplace, Employee Compensation and Benefits, and Managing a Safe And Healthy Workplace.
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